So, I need to go to New Jersey today. Rather than renting a car, I'm taking a train from Newark Airport to New Brunswick. I book a hotel on Hot Wire. I book a hotel for "New Brunswick." Not "New Brunswick and surrounding cities and towns." Not "Within 7 miles of New Brunswick." I book a hotel for "New Brunswick." Hot Wire shows me a bunch of options, including hotels in other cities and towns near New Brunswick. I choose the hotel in New Brunswick.
I book the hotel and pay. Then Hot Wire tells me the hotel is in a town 6.3 miles away from New Brunswick. I call their 800 number of explain that I booked a hotel for New Brunswick. "Chris" the customer service rep explains that there's a "map" that shows what "New Brunswick" means to Hot Wire (hint, it's not New Brunswick.)
You know what, I don't give a shit about a map. I give a shit about getting a hotel in the city that Hot Wire promised me a hotel in.
So, I'm disputing the charge. Will I prevail? Maybe... maybe not.
I'm also posting this warning: don't do business with Hot Wire. They are scammers. If they really meant for me to understand that the hotel in New Brunswick was not in New Brunswick, they would have listed the hotel as "New Brunswick or nearby city."